In order to facilitate the entire shipping and to ensure that you will receive the item in time, please make sure all columns related to shipping info are completed, including mobile number, detailed address, even apartment or unit number. PO Box address is not accepted if you choose express shipment. Non Delivery or extra shipping fee due to personal reasons will not be borne by ConvenientHood.
Shipping and Free Shipping Policy
We are committed to providing you with a convenient shopping experience. Here is our shipping policy:
-
Free Shipping Conditions:
For customers with an order amount of $39 or more, we will provide free shipping.
- Shipping costs for orders under $39:
- Standard Express: If the order amount is less than $39, the shipping fee is $4.99.
- Express Express: If you choose a faster delivery method, the shipping fee is $9.99.
Notes:
- Shipping costs are calculated based on your order amount and delivery method.
- Free shipping is only applicable to regular delivery methods. If you choose expedited delivery or special delivery services, the shipping costs may be different.
Shipping policies may vary according to different countries/regions. Please refer to the specific shipping details at checkout.
The time frame for order delivery is divided into two parts: the processing time and the shipping time.
If the item is in stock, we will ship it out within 24 hours. If not, we may need 1-4 working days to prepare for that.
If there is no update for more than 30 days, please contact customer service, customer service email: support@convenienthood.com
- If your package has not been delivered or your tracking information shows that your package has been delivered but you have not received it, please contact Customer support team to verify within 45 days the date of purchase.
- For other logistics related issues, order and products issues, please make sure to contact our customer service within 45 days from the date of purchase.
- Customs and Duties: For international orders, please be aware that customs duties, taxes, and import fees may be applicable in the destination country. These charges, imposed by customs authorities, are the responsibility of the recipient. We recommend contacting your local customs office for more information on potential fees or restrictions.